DEFINITION: Public Service Consumer ABB is a Business Role consuming public services. Source: EIF 2.0 (http://ec.europa.eu/isa/documents/isa_annex_ii_eif_en.pdf) INTEROPERABILITY SALIENCY: IoP Dimension: Governance IoP The Public Service Consumer ABB is salient for organisational interoperability because it is one of the main actors involved in the interoperability of the public service as stated in the EIF: "Service orientation, upon which the conceptual model for public services is conceived, means that the relationship between service providers and service consumers must be clearly defined". EIF Recommendation n.29 also suggests: "Clarify and formalise your organisational relationships for establishing and operating European public services." EXAMPLES: The following implementation is an example on how this specific Architecture Building Block (ABB) can be instantiated as a Solution Building Block (SBB): Cosmetic Product Notification Portal CPNP - Poison centre, Responsible person, Market surveillance authority, Distributor, Health advisor, Administrations The CPNP is making this information available electronically to: • Competent Authorities (for the purposes of market surveillance, market analysis, evaluation and consumer information) • Poison Centres or similar bodies established by EU countries (for the purposes of medical treatment). Source: (https://ec.europa.eu/growth/sectors/cosmetics/cpnp_fr)