DEFINITION:
Service Delivery Mode ABB is a Business Interface delivering to public service consumers, or otherwise interacting with them, for the purpose of supplying specific public services with accessibility value. This involves a number of management practices to ensure that the public services are provided as agreed between the public service provider and the consumer. The service delivery mode should also ensure a constant and stable access to public service in alarm and crisis situations (e.g., COVID 19 pandemic, natural disasters, etc.). Here some examples of service delivery mode: i) Mobile App; ii) Web Portal; iii) Web Services; iv) Contact Center, etc.
Source: Innovation Policy Platform (https://www.innovationpolicyplatform.org/printpdf/12406)
INTEROPERABILITY SALIENCY:
IoP Dimension: Behavioural IoP
The Service Delivery Mode ABB is a key interoperability enabler because it supports to achieve organisational behavioral interoperability by enabling the exchange of data, information, and knowledge between digital public services
EXAMPLES:
The following implementation is an example on how this specific Architecture Building Block (ABB) can be instantiated as a Solution Building Block (SBB):
Ecolabel - EU and Member State web sites
EU web site: permits to discover the types of products and services that can be awarded with the EU Ecolabel. Furthermore, the site permits to browse through the EU Ecolabel Product Catalogue and Tourist Accommodation Catalogue to find currently awarded products and services. Member State Competent Bodies provide information to businesses and consumers.
Source: (http://ec.europa.eu/environment/ecolabel/index_en.htm)
(https://www.ecolabel.be/fr)
(https://www.gov.uk/guidance/apply-for-an-eu-ecolabel)
|
|
dct:type | eira:ServiceDeliveryMode |
dct:modified | 2023-05-25 |
eira:ID | ABB15 |
adms:status | deprecated |