DEFINITION:
Inclusion is about enabling everyone to take full advantage of the opportunities offered by new technologies to access and make use of European public services, overcoming social and economic divides and exclusion.
Inclusion must be part of the whole development lifecycle of a European public service in terms of design, information content and delivery. It should comply with e-accessibility specifications widely recognised at European or international level [15].
Inclusion usually involve multi-channel delivery. Traditional paper-based or face-to-face service delivery may need to co-exist with electronic delivery.
Inclusion can also be improved by an information system’s ability to allow third parties to act on behalf of citizens who are unable, either permanently or temporarily, to make direct use of public services.
SOURCE:
https://joinup.ec.europa.eu/collection/nifo-national-interoperability-framework-observatory/2-underlying-principles-european-public-services#2.8
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ID | ABB381 |
dct:modified | |
dct:publisher | |
dct:type | eira:ArchitecturePrinciple |
eira:body | Technology Neutrality refers to the independency of specific technology choices, that therefore can operate on a variety of technology platforms |
eira:domain | DPS DESIGN |
eira:identifier | https://isea.utoronto.ca/services/enterprise-architecture-old-website/application-and-architecture-principles/ |
eira:scope | B.A. |
eira:view | Architecture Principle view |