Narrative:
The "Technical view - Application Analytics" viewpoint extends technical view application and provides a comprehensive framework for leveraging analytics capabilities within digital public services. This view associates Application Analytics with Digital Public Services from the application layer.
Within this view, Application Analytics refers to the collection, processing, and interpretation of data generated by digital public services. It encompasses various techniques and tools for monitoring, analysing, and deriving insights from the performance, usage, and user behaviour within the applications.
Digital Public Services utilize Application Analytics to gain valuable insights into the performance and usage patterns of their services. By analysing the collected data, organizations can identify opportunities for improvement, make informed decisions, and enhance the user experience within the digital ecosystem.
By associating Application Analytics with Digital Public Services, the "Technical view - Application Analytics" enables organizations to harness the power of data-driven insights to optimize their services. It facilitates data collection, processing, and reporting to provide actionable information for enhancing service delivery and decision-making processes.
The use of Application Analytics allows organizations to track key performance indicators, identify trends, and understand user behaviour within their digital public services. It provides valuable insights into system performance, service usage, and user satisfaction, enabling organizations to proactively address issues and optimize their services.