NARRATIVE:
The OV-Digital Public Service Consumers view extends Organisational view and provides a comprehensive framework for leveraging the digital public service delivery model. This model, known as the Digital Public Service Delivery Model ABB, is a Business Collaboration that represents a collection of concepts related to how the public sector delivers digital technologies to citizens and businesses.
Within this model, there are two key business roles: the Digital Public Service Consumer ABB and the Data Consumer ABB. The Digital Public Service Consumer ABB represents the entities that can access and consume public services provided by a public authority. On the other hand, the Data Consumer ABB is responsible for using data provided by other roles or systems, either by consuming, analyzing, interpreting, or presenting data. Data consumers may also be accountable for the appropriate and ethical use of the data they consume.
The model also includes a Tax Digital Public Service Consumers Catalogue, which is a Grouping ABB. This catalogue comprises various Business Actor ABBs, including the Social Security Administration, Business, Citizen, Customs authority, Statistical authorities, Quality control authority, Public Administration, Tributary justice court, Tax Ombudsman, Temporary excise taxpayers, Registered excise tax payer, and Tax administration. Each of these actors plays a specific role in the digital public service delivery model.
The relationships between these elements are crucial for the functioning of the model. The Digital Public Service Consumer ABB and the Data Consumer ABB interact with the various Business Actor ABBs in the Tax Digital Public Service Consumers Catalogue to facilitate the delivery of digital public services. The motivation behind these relationships is to ensure that digital public services are delivered efficiently and effectively to the relevant consumers.