Definition: People and skill allocation and distribution refers to the utilization of digital tools and platforms to efficiently allocate, manage, and distribute human resources and skills within the customs organization. This service involves the implementation of digital workforce management systems that enable customs authorities to streamline resource allocation, monitor staff availability, assign tasks, and track skill sets and competencies. The digital solution optimizes personnel deployment, enhances operational efficiency, and ensures the right people with the required skills are assigned to the appropriate tasks or projects. By automating people and skill allocation and distribution, this service improves workforce planning, minimizes resource gaps, enhances productivity, and supports effective customs operations within the customs environment. Source: Based on World Customs Organization (WCO) Example: In the customs department of a country, a digital solution for people and skill allocation and distribution has been implemented to optimize workforce management. The system integrates employee data, skills inventory, and task assignments, allowing customs authorities to efficiently allocate personnel based on their expertise, availability, and workload. The digital solution provides a centralized platform where supervisors can monitor staff availability, track skill sets and competencies, and assign tasks accordingly. It ensures that the right people with the required skills are allocated to specific customs operations, such as inspections, audits, or trade facilitation initiatives. By automating people and skill allocation and distribution, this digital solution enhances workforce planning, maximizes resource utilization, improves productivity, and enables effective customs operations within the customs environment. eira:iopDimension: Behavioral IoP LOST view: TVA-Customs Process Streamlining and Efficiency Enablers [Motivation] eira:iopSaliency: The Digital Solution Service ABB is salient for technical interoperability because it is a central element the EIF's conceptual model for integrated public services. it represents the generalisation of all application services provided by an Interoperable European Solutionas as stated in the EIF: "Technical interoperability the applications and infrastructures linking systems and services." Identifier: http://data.europa.eu/dr8/egovera/PeopleAndSkillAllocationAndDistributionApplicationService ABB name: eira:DigitalSolutionApplicationService EIRA concept: eira:ArchitectureBuildingBlock Last modification: 2023-08-20 dct:identifier: http://data.europa.eu/dr8/egovera/PeopleAndSkillAllocationAndDistributionApplicationService