Definition: The Social Service and Patients' Relations System (SSPRS) is a digital service designed to streamline the management of social services and patient relations in healthcare settings. It aims to enhance the quality of patient care by improving communication, managing patient complaints, and coordinating social services. Source: Healthcare Information and Management Systems Society (HIMSS) Source reference: https://www.himss.org/ Additional information: The SSPRS is a comprehensive system that integrates various aspects of social service and patient relations management. It includes features for tracking patient complaints, managing social service referrals, and coordinating patient care. The system is designed to improve communication between healthcare providers, patients, and their families, with the goal of enhancing patient satisfaction and outcomes. It can also help healthcare organizations comply with regulations related to patient rights and advocacy. The system can be customized to meet the specific needs of different healthcare settings, including hospitals, clinics, and long-term care facilities. Example: A hospital uses the SSPRS to track and manage patient complaints. The system allows the hospital to quickly respond to complaints, track the resolution process, and analyze complaint data to identify areas for improvement. A social service agency uses the SSPRS to coordinate services for patients. The system allows the agency to track referrals, manage patient cases, and communicate with healthcare providers and patients. A long-term care facility uses the SSPRS to manage patient relations. The system allows the facility to communicate with patients and their families, manage patient rights and advocacy issues, and improve patient satisfaction. LOST view: TVA-Health Patient Summary Enablers [Motivation] Identifier: http://data.europa.eu/dr8/egovera/SocialServiceAndPatientsRelationsSystemApplicationService EIRA traceability: eira:DigitalSolutionApplicationService ABB name: egovera:SocialServiceAndPatientsRelationsSystemApplicationService EIRA concept: eira:ArchitectureBuildingBlock Last modification: 2023-08-20 dct:identifier: http://data.europa.eu/dr8/egovera/SocialServiceAndPatientsRelationsSystemApplicationService dct:title: Social Service And Patients' Relations System (SSPRS) Application Service