Definition: Smart Queue Management is a digital service that uses advanced algorithms and data analysis to manage and optimize the flow of customers or users in a queue. This service can be used in various sectors such as retail, healthcare, and transportation to improve efficiency and customer satisfaction. Source: Techopedia Source reference: https://www.techopedia.com/definition/31575/queue-management-system Additional information: Smart Queue Management is a technology-driven solution that helps businesses manage customer flow effectively. It uses real-time data and predictive analytics to estimate waiting times, streamline the queuing process, and improve service efficiency. This system can be integrated with digital signage to display queue information and wait times, enhancing the customer experience. It can also provide valuable insights into customer behavior and peak times, enabling businesses to allocate resources more effectively. Moreover, it can reduce physical queues, making it particularly useful in the context of social distancing measures. Example: In a retail setting, a smart queue management system can be used to manage queues at checkouts, reducing wait times and improving customer satisfaction. It can also provide data on peak times, helping the store to allocate staff more effectively. In a healthcare setting, such as a hospital or clinic, smart queue management can be used to manage patient flow, reducing wait times and improving patient satisfaction. It can also provide data on peak times, helping the hospital to allocate staff and resources more effectively. In a transportation setting, such as an airport or train station, smart queue management can be used to manage passenger flow, reducing wait times and improving passenger satisfaction. It can also provide data on peak times, helping the airport or station to allocate staff and resources more effectively. LOST view: TVA-Analytics Enablers [Motivation] Identifier: http://data.europa.eu/dr8/egovera/SmartQueueManagementApplicationService EIRA traceability: eira:DigitalSolutionApplicationService ABB name: egovera:SmartQueueManagementApplicationService EIRA concept: eira:ArchitectureBuildingBlock Last modification: 2023-08-16 dct:identifier: http://data.europa.eu/dr8/egovera/SmartQueueManagementApplicationService dct:title: Smart Queue Management Application Service