Description: The design of digital public services is centred around their users. Additional information: Users of European public services are meant to be any public administration, citizen or business accessing and benefiting from the use of these services. Users’ needs should be considered when determining which public services should be provided and how they should be delivered. Therefore, as far as possible, user needs and requirements should guide the design and development of public services. The European Interoperability Framework is part of the Communication (COM(2017)134) from the European Commission adopted on 23 March 2017. The framework gives specific guidance on how to set up interoperable digital public services. Publisher: ELAP Source: https://joinup.ec.europa.eu/collection/nifo-national-interoperability-framework-observatory/glossary/term/user-centricity LOST view: OV-Functional Architecture Principles Identifier: http://data.europa.eu/2sa/elap/user-centricity EIRA traceability: eira:EuropeanLibraryofArchitecturePrinciplesPrinciple EIRA concept: eira:SolutionBuildingBlock Last modification: 2023-06-27 dct:identifier: elap:user-centricity dct:title: User-centricity