Definition: Digital Public Service Human Agent ABB is a Business Actor representing a stakeholder who works in the public service sector and uses digital technologies to improve the delivery of public services to citizens. This agent has the potential to improve the accessibility, efficiency, and quality of public services, ultimately leading to better outcomes for citizens and society as a whole. Source: Inspired on the information available in Digital Public Services in the Digital Economy and Society Index Source reference: https://digital-strategy.ec.europa.eu/en/policies/desi-digital-public-services Last modification: 2024-01-28 Identifier: http://data.europa.eu/dr8/DigitalPublicServiceHumanAgentBusinessActor LOST view: Organisational view EIRA concept: eira:ArchitectureBuildingBlock ABB name: eira:DigitalPublicServiceHumanAgentBusinessActor Example: The following implemenation is an example of how this specific Architecture Building Block (ABB) can be instantiated as a Solution Building Block (SBB): OECD Goverment as a Glance (https://www.oecd.org/gov/government-at-a-glance-22214399.htm) Interoperability Saliency: The Digital Public Service Human Agent ABB is salient for organizational and behavioural interoperability because it permits the identification of procedures and business rules related to human interactions in public administration. This identification and consensus will facilitate the exchange of data, information and knowledge between public services and human stakeholders. Interoperability Dimension: Structural IoP Additional identifier: http://data.europa.eu/dr8/DigitalPublicServiceHumanAgentBusinessActor EIF Layer: Organisational