Definition: Guarantee Information, as an element of information, refers to the specific details about the warranty or assurance provided by a manufacturer or service provider. This typically includes the duration of the guarantee, what it covers, and the terms and conditions for its application. It serves to protect the consumer by ensuring that the product or service meets certain standards of quality and performance. In the event of a defect or failure, the guarantee information outlines the recourse available to the consumer, such as repair, replacement, or refund. Source: EIRA team Additional information: Guarantee Information is a crucial component of information that refers to the assurance or warranty provided by a manufacturer or a service provider about the quality, durability, reliability, and functionality of a product or service. It is a legally binding commitment that the product or service will meet certain performance standards. In the context of Information Technology (IT), Guarantee Information typically refers to the terms and conditions under which a software, hardware, or IT service is provided. It may include details about the expected performance of the software or hardware, the duration of the guarantee, the remedies available to the customer in case of defects or non-performance, and the procedures for claiming the guarantee. Guarantee Information is essential for customers as it provides them with a level of protection and assurance about their investment in a product or service. It also helps in building trust between the customer and the manufacturer or service provider, and can be a key factor in the customer's decision-making process. In the IT industry, Guarantee Information can cover a wide range of aspects. For software products, it may include guarantees about the software's functionality, compatibility with certain operating systems or hardware, and absence of harmful elements like viruses or malware. For hardware products, it may include guarantees about the product's durability, reliability, and performance under certain conditions. For IT services, it may include guarantees about the quality of service, response times, and resolution of issues. Guarantee Information must be clear, accurate, and easily accessible to the customer. It should be provided in a language that the customer can understand, and should not contain any misleading or deceptive statements. In case of any changes in the Guarantee Information, the customer should be informed promptly and in a transparent manner. In addition to the legal obligations, providing accurate and comprehensive Guarantee Information is also considered a good business practice in the IT industry. It can contribute to customer satisfaction, loyalty, and positive word-of-mouth, and can help in differentiating a company's products or services in a competitive market. Example: 1. E-commerce: In the European e-commerce sector, guarantee information is a critical component. When a customer purchases a product online, they are provided with guarantee information that outlines the terms and conditions of the product warranty. This information is crucial for building trust between the buyer and seller, and it also protects the rights of the consumer. 2. Online Banking: In the banking sector, guarantee information is used to assure customers about the safety and security of their transactions. Banks provide information about their security measures, data protection policies, and deposit guarantees to build customer confidence and ensure compliance with European banking regulations. 3. Software Development: In the software industry, guarantee information is often provided in the form of service level agreements (SLAs). These guarantees outline the expected performance and reliability of the software, and they often include compensation provisions in case the software fails to meet these standards. 4. Telecommunications: In the telecom sector, providers often offer guarantee information related to the quality of their service. This can include guarantees about network uptime, data speeds, and coverage areas. These guarantees are important for attracting and retaining customers, and they also help to ensure compliance with European telecom regulations. 5. Health Care: In the health care sector, guarantee information is used to assure patients about the quality and safety of medical services. Hospitals and clinics provide information about their accreditation, the qualifications of their staff, and the safety measures they have in place. This information is crucial for building patient trust and ensuring compliance with European health care regulations. 6. Education: In the education sector, guarantee information is often provided in the form of accreditation. Schools and universities provide information about their accreditation status to assure students and parents about the quality of their education. This information is crucial for attracting students and ensuring compliance with European education standards. LOST view: OV-Customs Functional Architecture Principles Identifier: http://data.europa.eu/dr8/egovera/GuaranteeInformationBusinessObject EIRA traceability: eira:InformationBusinessObject ABB name: egovera:GuaranteeInformationBusinessObject EIRA concept: eira:ArchitectureBuildingBlock Last modification: 2023-08-08 dct:identifier: http://data.europa.eu/dr8/egovera/GuaranteeInformationBusinessObject dct:title: Guarantee Information Information