Description: The 'Guarantee' Digital Business Capability refers to the ability of a business to ensure and uphold the promises made to its customers in a digital context. This includes ensuring the quality of products or services, the security of transactions, and the protection of customer data. It also involves the ability to provide reliable and consistent service, meet delivery commitments, and uphold warranty terms. This capability is crucial in building customer trust and loyalty in the digital business environment. Additional information: The 'Guarantee' Digital Business Capability refers to the ability of an organization to ensure and uphold the promises made to its customers, stakeholders, and partners in a digital context. This capability involves the use of digital technologies and systems to manage and fulfill guarantees, warranties, and other forms of contractual obligations. It includes the ability to track and manage guarantee-related information, process guarantee claims, and provide necessary services or compensations. It also involves the ability to analyze guarantee-related data to identify trends, risks, and opportunities, and to improve guarantee policies and processes. This capability is crucial for maintaining customer trust and satisfaction, managing financial and operational risks, and ensuring regulatory compliance. It requires a combination of technological, operational, and legal expertise, as well as a strong customer focus. In a broader sense, the 'Guarantee' Digital Business Capability also reflects an organization's commitment to quality, reliability, and accountability in its digital operations and offerings. It is a key aspect of an organization's digital maturity and competitiveness. Example: 1. Online Tax Filing Systems: Many public sector entities, such as the Internal Revenue Service (IRS) in the United States, have developed online systems that guarantee the ability for citizens to file their taxes digitally. These systems ensure the secure and accurate processing of tax information. 2. Digital Identity Verification: Governments like Estonia have implemented digital ID cards that guarantee citizens' identity in the digital space. This capability allows for secure online transactions and interactions with public services. 3. E-Health Records: Public health departments have developed digital systems to guarantee the secure storage and access of patient health records. For example, the National Health Service (NHS) in the UK uses a digital platform to provide healthcare professionals with access to patient records. 4. Online Voting Systems: Some governments are exploring online voting systems that guarantee citizens the ability to vote digitally in elections. For example, the state of West Virginia in the U.S. experimented with a mobile voting platform during the 2018 midterm elections. 5. Digital Public Procurement Platforms: Governments have developed digital platforms that guarantee transparent and efficient procurement processes. For example, the European Union has a digital platform for public procurement that ensures transparency and equal access to contract opportunities. 6. E-Learning Platforms: Public education departments have implemented e-learning platforms that guarantee access to education resources for students and teachers. For example, the U.S. Department of Education has an online platform that provides resources for distance learning. 7. Digital Social Security Systems: Governments have developed digital systems to guarantee the delivery of social security benefits. For example, the Social Security Administration in the U.S. has an online system that allows citizens to apply for and manage their benefits. 8. Online Immigration Services: Immigration departments have developed online systems that guarantee the ability for individuals to apply for visas, work permits, and citizenship. For example, the U.S. Citizenship and Immigration Services has an online system for managing immigration applications. Publisher: EIRA Team LOST view: OV-Guarantee [Motivation] Identifier: http://data.europa.eu/dr8/egovera/GuaranteeCapability EIRA traceability: eira:DigitalBusinessCapability EIRA concept: eira:SolutionBuildingBlock Last modification: 2023-08-08 dct:identifier: http://data.europa.eu/dr8/egovera/GuaranteeCapability dct:title: Guarantee (DBC)