Definition: Cross-border EU Claims Management is an IT concept that involves the use of technology to manage, process, and settle claims that arise from cross-border transactions within the European Union. This concept is particularly relevant in the insurance, finance, and e-commerce sectors. Source: European Commission Source reference: https://ec.europa.eu/info/law/cross-border-disputes_en Additional information: The Cross-border EU Claims Management concept is a critical aspect of the digital single market strategy of the European Union. It involves the use of IT systems and solutions to manage and resolve claims arising from cross-border transactions. This includes the identification of the claim, the assessment of its validity, the calculation of the amount to be paid, and the actual payment of the claim. The concept also involves the use of IT to facilitate communication between the parties involved in the claim, including the claimant, the defendant, and any intermediaries. The goal of this concept is to make the process of managing and resolving cross-border claims more efficient, transparent, and fair. Example: Examples of the application of the Cross-border EU Claims Management concept include the use of online dispute resolution platforms to resolve e-commerce disputes, the use of blockchain technology to manage and settle insurance claims, and the use of AI and machine learning to automate the claims management process. Another example is the use of digital wallets to facilitate the payment of claims. LOST view: OV-Digital Public Services Catalogue Identifier: http://data.europa.eu/dr8/egovera/Cross-borderEUClaimsManagementBusinessService EIRA traceability: eira:DigitalPublicBusinessService ABB name: egovera:Cross-borderEUClaimsManagementBusinessService EIRA concept: eira:ArchitectureBuildingBlock Last modification: 2023-07-27 dct:identifier: http://data.europa.eu/dr8/egovera/Cross-borderEUClaimsManagementBusinessService dct:title: Cross-border EU claims management Digital Public Service