Definition: Dispute Management is an IT concept that involves the use of technology to handle and resolve disputes or conflicts that arise in business transactions. It includes tracking, managing, and resolving disputes effectively and efficiently. Source: Investopedia Source reference: https://www.investopedia.com/terms/d/dispute-management.asp Additional information: Dispute management systems are often integrated into broader customer relationship management (CRM) or order management systems. They provide a systematic way to manage disputes, including the ability to document disputes, assign them to appropriate staff for resolution, track the status of disputes, and generate reports on dispute outcomes. These systems can also help to identify patterns in disputes, which can be used to improve business processes and prevent future disputes. They are particularly important in industries such as telecommunications, finance, and e-commerce, where high volumes of transactions can lead to a significant number of disputes. Example: 1. In a telecom company, a dispute management system can be used to handle customer complaints about billing errors. The system can track the complaint, assign it to a staff member for investigation, and ensure that the complaint is resolved in a timely manner. 2. In an e-commerce platform, a dispute management system can be used to handle disputes between buyers and sellers. For example, if a buyer claims that they did not receive an item they purchased, the system can track the dispute, facilitate communication between the buyer and seller, and provide a mechanism for resolving the dispute. LOST view: OV-Digital Public Services Catalogue Identifier: http://data.europa.eu/dr8/egovera/DisputeManagementBusinessService EIRA traceability: eira:DigitalPublicBusinessService ABB name: egovera:DisputeManagementBusinessService EIRA concept: eira:ArchitectureBuildingBlock Last modification: 2023-07-27 dct:identifier: http://data.europa.eu/dr8/egovera/DisputeManagementBusinessService dct:title: Dispute management Digital Public Service