Description: 'Revenue/Fee collection for regular and special cases' is a digital business capability that involves the use of digital tools and technologies to manage and streamline the process of collecting payments or fees from customers or clients. This capability includes the ability to handle regular transactions, as well as special cases that may require unique processing or exceptions. It may involve the use of automated billing systems, digital payment platforms, and advanced analytics to track and manage revenue collection. This capability is crucial for ensuring the financial health of a business, improving cash flow, and enhancing customer service by making the payment process more efficient and user-friendly. Additional information: 'Revenue/Fee collection for regular and special cases' is a digital business capability that refers to the ability of an organization to effectively and efficiently manage, process, and collect revenues or fees from its customers or clients. This capability is not limited to regular transactions, but also extends to special cases that may require unique or non-standard procedures. In a digital context, this capability involves the use of advanced technologies and systems to automate and streamline the revenue or fee collection process. This may include the use of digital payment platforms, automated billing systems, and other financial management tools. The goal is to ensure timely and accurate collection of revenues or fees, minimize errors and discrepancies, and improve overall financial management. This capability also includes the ability to handle special cases, which may involve complex or unusual transactions. This could include handling large transactions, dealing with disputed charges, managing refunds or chargebacks, or processing payments from international customers. This requires a high level of flexibility and adaptability, as well as a deep understanding of financial regulations and standards. Moreover, this capability encompasses the ability to track and monitor all transactions, maintain accurate financial records, and generate detailed reports. This is crucial for financial planning, budgeting, and decision-making, as well as for regulatory compliance and auditing purposes. In addition, this capability involves the ability to ensure the security and confidentiality of all financial transactions. This includes implementing robust security measures to prevent fraud, data breaches, and other cyber threats, as well as complying with data protection and privacy laws. Overall, the 'Revenue/Fee collection for regular and special cases' digital business capability is a critical component of an organization's financial management function. It plays a key role in ensuring the organization's financial stability and sustainability, and in supporting its strategic objectives and growth plans. Example: 1. Online Tax Collection: The Internal Revenue Service (IRS) in the United States has a digital business capability that allows taxpayers to file their taxes online. This system collects revenue for regular cases (annual tax filing) and special cases (quarterly estimated taxes, penalties, etc.). 2. E-Toll Collection: Many highway and bridge authorities have implemented electronic toll collection systems. These systems collect fees from motorists for using the infrastructure. Special cases may include higher fees for peak travel times or for vehicles of certain sizes. 3. Online Parking Fee Collection: City governments often have digital capabilities for collecting parking fees. This can include paying for metered parking through a mobile app or paying parking fines online. 4. Digital Public Transport Ticketing: Public transport authorities often have digital systems for selling tickets and collecting fares. Special cases could include discounted fares for students, seniors, or people with disabilities. 5. Online Business Licensing: Many local governments have systems for businesses to apply for and renew their licenses online, collecting the associated fees digitally. 6. E-Visa Application Systems: Immigration departments in many countries have digital systems for processing visa applications and collecting the associated fees. 7. Online Court Fee Payment: Many court systems have digital capabilities for paying court fees, fines, or bail payments. 8. Digital Utility Billing: Public utilities often have systems for customers to pay their bills online. This can include water, electricity, and waste management services. 9. Online Payment of Educational Fees: Public educational institutions often have digital systems for students to pay tuition, housing, and other fees. 10. Digital Donation Collection: Public sector organizations like museums, parks, and public broadcasting services often have digital capabilities for collecting donations. Publisher: EIRA Team LOST view: OV-Digital Business Capabilities Catalogue Identifier: http://data.europa.eu/dr8/egovera/RevenueFeeCollectionForRegularAndSpecialCasesCapability EIRA traceability: eira:DigitalBusinessCapability EIRA concept: eira:SolutionBuildingBlock Last modification: 2023-07-27 dct:identifier: http://data.europa.eu/dr8/egovera/RevenueFeeCollectionForRegularAndSpecialCasesCapability dct:title: Revenue/Fee collection for regular and special cases (DBC)